What is your experience with T-PAM’s?

One area Microsoft has been working to improve has been the partner touch aspect of the program. They have field based PAM’s (partner account managers) for those who are large enough or do enough business to justify that investment. For most of us SMB partners though, the touch is done through T-PAM’s, which are a telephone based account manager that is assigned to a number of SMB accounts in a given geography. These folks are our lifeline to Microsoft and we need to provide some solid feedback as they evaluate how to make them more effective. I encourage you to submit comments to me about the T-PAM program:
1. What works / doesn’t work?
2. What specific, simple changes could Microsoft make to how T-PAMs work with us in the next 90-days that would improve T-PAM value to us?
3. What are the two or three most valuable services that T-PAMs provide to partners?
4. If you could change one thing about the T-PAM program, what would that be?
5. Have they hit any homeruns for you? Share the details.

I will be consolidating this feedback and sending it off to Microsoft. This is your chance to help mold the program for the next year and beyond, so don’t be shy. I know you aren’t!