This past week we also hosted our second HTG CEO Forum in Denver. Our initial meeting was talked about here. We had 14 companies represented and we had an amazing time together. Our time began with a checkup on goals from the last session. Some work still to be done there, but folks are working hard to make that transition to the CEO role. It is a very big change of mindset and thinking for most of us.
We had a special visit from Colleen Abdullah who is CEO of WOW – an Internet, cable, telephony provider. It was a very engaging hour and a half as she shared her transition into that role and the success she has had as she created a culture of being focused on the customer – both internal and external. That is the secret sauce – paying attention to people. Colleen is a great role model as she took over a company that was doing $9 million and today is doing many times that in revenue – over $500 million as I recall. She has done it by excelling in the people business. She admitted that her products were not all that different or unique – hard to differentiate in a market where everyone pretty much has the same tools and offerings. But where WOW wins is in the hearts of their customers and people as they provide a level of service and caring that is unique to their industry. They “WOW” their employees and end users and win in the markets they serve.
She also challenged us to stay close to customers and our teams. Her approach is to take time monthly to ride in the trucks and be on the phones with her staff. She stays connected to what is happening. She is also active in the association representing smaller cable providers. A great lesson here – we need to be engaged with our industry in watching legislation and other influences that will impact us. Silence is not golden when it comes to lobbying the legislative process.
We shifted gears after that as my son Pete shared about the importance of process. He taught us about Six Sigma and Lean as tools that can be used to help create standardized methodology and take cost out of our businesses. These are enterprise level tools but they contain many facets that will work effectively for us in small business. We just need to learn and understand how to use the things that fit to help keep us competitive in the marketplace. As commoditization ramps in managed services and cloud solutions – efficiency and taking cost out will be the name of the game. These types of skills will be important for us to compete effectively.
Day two was spent with Ryan Morris from MMP. He led us through a full day workshop on strategic planning – one of the key roles a CEO needs to fulfill. Ryan broke things down and helped us understand the basics of strategy. It isn’t necessarily rocket science, but rather a persistent and total focus on a single objective. Not the scatter gun, throw it up on the wall and see what sticks, hope I guessed right, sell to whoever will write a check kind of approach. Those don’t work as you grow a company. He assured us that we will not always get it right, but we need to set and then monitor and change our strategy on an ongoing basis.
The reality is that strategy is really only effective with about a 3 year look forward. Beyond that it is more of a general goal. His guidance is a detailed 6 month plan, followed by an 18 month set of objectives that point to a three year strategy. It must be evaluated and tweaked every quarter and is not failure if it needs adjustment. We learned that key factors that impact our strategic plan – like resources and external factors – are outside our control and will change. Sometimes that change will require us to tweak our strategy and we need to be on top of it so we get that done.
It was a great combination – discussion around strategy and process – as those are the two keys to running a successful long term organization. Both need to be on the radar of the CEO. They both are a lot of hard work, so job security is built in. But as we listened to our trainers, and to our guest expert, we had to have heard those words a few hundred times. Success is not accidental. Luck and timing can play a part for sure – but success happens when leaders plan and execute and tweak and execute and revise and execute. If things are not going well in your company – time to go look in the mirror. You may need to have a talk with yourself!
Showing posts with label Ryan Morris. Show all posts
Showing posts with label Ryan Morris. Show all posts
Wednesday, June 16, 2010
Friday, May 1, 2009
The Need for Thank You's
We have just come off an unbelievable event with HTG Summit 2009. It would be easy to bask in the glowing reviews and positive comments from our members and vendor sponsors, but the reality is a whole lot of people were involved in making this event happen. I want to make sure to recognize as many as I can (sorry if someone get's overlooked). Too often we don't stop to say thanks to those who make things happen. So here is a list of people who were instrumental in making HTG Summit 2009 a success. A very special thanks to all of you.
Scott Scrogin who serves as president of HTG, is my first thank you. Scott works tirelessly and passionately to make HTG what it is. He was instrumental in helping pull off a great event.
Bob Burg did an awesome job sharing the principles of being a Go-Giver and the power of referrals, networking and relationships. His time with us was powerful and gives us a true focus for how we need to engage with our clients and community.
Christy Sacco was our event planner and took us up a few notches in terms of everything. She is the best there is and really helped make HTG Summit a fabulous experience for all.
Ken Shetler manages our vendor relationships and worked many long and sleepless days trying to herd the vendor cats so we could have a meaningful engagement with them in the lunch and learns, dinners, seats at the table and vendor fair experiences.
My bride Nancy tolerated a whole lot of long days and lots of people for months leading up to this event. I could not do what I do without her support and encouragement. Nancy also trys to keep up with all the agreements and contracts for HTG which is a whole lot of paper.
Sue Sorensen handles all the accounting for HTG. Talk about a wizard at billing and managing the A/R and other aspects of accounting, we could not do it without her.
Mary Petersen did all the design work and handles our newsletter production each month. She worked to help put the conference book together, sign design, shirt design and on the list goes. She also took a whole lot of pictures that are posted to the member portal.
Brad Schow and family (Robyn, Ben and Rachel) were instrumental in helping us with registration and a thousand other tasks that week. They spent spring break serving the HTG membership. Now that is commitment (or they live in a dictatorship). We never would have made it without them.
Aaron Booker brought VarVid to the event and captured some powerful video for us. We really appreciate all the support Aaron gives to HTG. Check out the video at http://www.varvid.com/ and next time you need something done, let Aaron know.
The HTG advisory board of Brad, Lyf, Scott, Stuart and Dan really help set direction and keep the ship on course. We are thankful for all their investment and leadership. A special thanks to Lyf for the literally hundreds of hours he spent making sure the HTG portal was ready for the event (which is why he recieved the Founders Award on Tuesday evening).
The facilitators did a bang up job of leading their collective boardrooms. These folks are in the trenches and do a fantastic job of helping members learn and grow.
As always, the team at the Omni did an unbelievable job of taking care of us. Ramses, Terri, Cameron and team were very efficient in meeting our needs and serving our members.
We had 37 vendors there to connect with HTG members and this event doesn't happen without their support. Make sure you reach out and thank our vendor partners for being part of HTG.
The lineup of speakers for our breakout sessions was first rate. Thanks to all who were willing to share knowledge and guidance to our membership. You did a fantastic job.
A very special thanks to Paul Dippell and Ryan Morris for helping us convey the HTG 3.0 message to our membership. Change is a coming, and these industry thought leaders helped flesh out and explain the changes that are driving our strategy for the next version of HTG.
Last but certainly not least, we thank our members who spent 3 or 4 days out of office to attend the week in Dallas. As we talked about in our keynote, HTG is you. It would not happen without your willingness to be part of the community and living a go-giver life.
So thanks to all. A great week with a long lasting impact. THANK YOU!
Scott Scrogin who serves as president of HTG, is my first thank you. Scott works tirelessly and passionately to make HTG what it is. He was instrumental in helping pull off a great event.
Bob Burg did an awesome job sharing the principles of being a Go-Giver and the power of referrals, networking and relationships. His time with us was powerful and gives us a true focus for how we need to engage with our clients and community.
Christy Sacco was our event planner and took us up a few notches in terms of everything. She is the best there is and really helped make HTG Summit a fabulous experience for all.
Ken Shetler manages our vendor relationships and worked many long and sleepless days trying to herd the vendor cats so we could have a meaningful engagement with them in the lunch and learns, dinners, seats at the table and vendor fair experiences.
My bride Nancy tolerated a whole lot of long days and lots of people for months leading up to this event. I could not do what I do without her support and encouragement. Nancy also trys to keep up with all the agreements and contracts for HTG which is a whole lot of paper.
Sue Sorensen handles all the accounting for HTG. Talk about a wizard at billing and managing the A/R and other aspects of accounting, we could not do it without her.
Mary Petersen did all the design work and handles our newsletter production each month. She worked to help put the conference book together, sign design, shirt design and on the list goes. She also took a whole lot of pictures that are posted to the member portal.
Brad Schow and family (Robyn, Ben and Rachel) were instrumental in helping us with registration and a thousand other tasks that week. They spent spring break serving the HTG membership. Now that is commitment (or they live in a dictatorship). We never would have made it without them.
Aaron Booker brought VarVid to the event and captured some powerful video for us. We really appreciate all the support Aaron gives to HTG. Check out the video at http://www.varvid.com/ and next time you need something done, let Aaron know.
The HTG advisory board of Brad, Lyf, Scott, Stuart and Dan really help set direction and keep the ship on course. We are thankful for all their investment and leadership. A special thanks to Lyf for the literally hundreds of hours he spent making sure the HTG portal was ready for the event (which is why he recieved the Founders Award on Tuesday evening).
The facilitators did a bang up job of leading their collective boardrooms. These folks are in the trenches and do a fantastic job of helping members learn and grow.
As always, the team at the Omni did an unbelievable job of taking care of us. Ramses, Terri, Cameron and team were very efficient in meeting our needs and serving our members.
We had 37 vendors there to connect with HTG members and this event doesn't happen without their support. Make sure you reach out and thank our vendor partners for being part of HTG.
The lineup of speakers for our breakout sessions was first rate. Thanks to all who were willing to share knowledge and guidance to our membership. You did a fantastic job.
A very special thanks to Paul Dippell and Ryan Morris for helping us convey the HTG 3.0 message to our membership. Change is a coming, and these industry thought leaders helped flesh out and explain the changes that are driving our strategy for the next version of HTG.
Last but certainly not least, we thank our members who spent 3 or 4 days out of office to attend the week in Dallas. As we talked about in our keynote, HTG is you. It would not happen without your willingness to be part of the community and living a go-giver life.
So thanks to all. A great week with a long lasting impact. THANK YOU!
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